Dishes come out gritty, glasses filmy, or there's standing water in the bottom after every run. We check the drain pump, filter, spray arms, float switch and inlet valve. Leaks at the door usually mean a hardened gasket. If it won't start at all, it may be the latch or control board. Older New Haven kitchens sometimes have the disposal knock-out plug still in place, which stops draining cold. We sort that out fast. Bail the water, prop the door open, then call us or describe the symptom in our quote form.
Taking calls until 5:00 PM ET

We cover 06510, 06511 and 06513 in the city, plus West Haven, East Haven, Hamden and Branford just up the road.
Trapped food in the sump and a greasy filter cause most of it. A biofilm can also build inside the drain hose. Clean the filter, run a hot empty cycle. If the smell returns quickly, the sump or hose likely needs attention.
No. We check the filter, sump, air gap, disposal inlet and drain hose loop first. A blockage anywhere in that path mimics a dead pump. Testing the pump for continuity and free rotation tells us which repair is actually needed.
Yes. Tight cutouts, thick countertop overhangs and short supply lines are normal in older housing stock. We pull the unit carefully, protect the flooring, and reset it level so the door seals and latches the way it should.
Many jobs finish in one visit once we've confirmed the fault. Diagnosis usually takes a portion of an hour, then the repair depends on the part. If something uncommon has to be ordered, we tell you before we leave.
Call us and we'll give you the next open windows, usually within a day or two. Morning slots go quickly downtown, so book early if you need one. If parking is metered or permit-only on your block, say so when you schedule and the tech will plan for it.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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