A fridge rarely dies all at once. It hums louder. The milk turns before the date. Ice forms in a sheet on the back wall. Most of what we pull apart comes down to a handful of parts: a failed defrost heater, a tired evaporator fan, a compressor relay that clicks and quits, a condenser coil packed with dust and pet hair, or a control board that lost the thread. A visit starts with questions, then temperatures at both compartments, then the sealed system and airflow path. We tell you what failed and what it takes to fix it before any tool comes out. Old kitchens, tight galley layouts, basement second fridges β we work in all of them. Call us and describe what you're hearing.
Taking calls until 5:00 PM ET

Worth a look before you call β sometimes it saves you the visit.
Aim for 37 to 40 degrees in the fresh food side and around 0 in the freezer. Use a standalone thermometer in a glass of water overnight β built-in displays drift and often read what the board thinks, not what the air is.
Depends on what broke. A fan motor, thermostat, or defrost heater on a solid cabinet is usually sensible. A failed sealed system on an aging unit is a different conversation. We'll tell you honestly which one you're looking at.
That's the defrost cycle failing. The heater, thermostat, or timer stopped clearing frost from the evaporator, so it grows into a block and strangles airflow to the fridge side. Common repair, and the parts are usually available.
Yes. Built-ins need care coming out of their cabinets and often have condensers up top instead of below. We plan the pull before we start so nothing gouges your flooring or cabinet trim.
Not entirely. Move perishables to a cooler if it's already warm inside. Clear the top and the area in front so we have room to slide the unit out and set up. That's plenty.
Keep the doors shut as much as you can. If the freezer still works, move what you can in there. Unplug it if you smell burning or hear repeated hard clicking, then call us.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home β us included. Call and we'll answer all five before you book anything.
Describe the symptoms and we'll book the visit β takes about a minute.
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