Open it and the dishes are still gritty. Or there's standing water in the bottom every morning. Or the door leaks a thin line onto the kitchen floor. Common causes: a clogged filter, a tired circulation pump, a torn door gasket, or a drain line kinked behind the cabinet. We pull the unit, test the fill and drain, and check the spray arms for blockage. Newport News kitchens in older 23605 homes often have cramped cabinet openings, so we take our time getting it out clean. Describe the symptom to us.
Taking calls until 5:00 PM ET

From Newport News we cover 23601, 23605, 23606 and 23602, plus Hampton, East Hampton, Norfolk and Portsmouth.
Trapped food in the sump and a greasy filter cause most of it. A biofilm can also build inside the drain hose. Clean the filter, run a hot empty cycle. If the smell returns quickly, the sump or hose likely needs attention.
No. We check the filter, sump, air gap, disposal inlet and drain hose loop first. A blockage anywhere in that path mimics a dead pump. Testing the pump for continuity and free rotation tells us which repair is actually needed.
Yes. Tight cutouts, thick countertop overhangs and short supply lines are normal in older housing stock. We pull the unit carefully, protect the flooring, and reset it level so the door seals and latches the way it should.
Many jobs finish in one visit once we've confirmed the fault. Diagnosis usually takes a portion of an hour, then the repair depends on the part. If something uncommon has to be ordered, we tell you before we leave.
Most Newport News calls get a same-week window, and we often have next-day openings in 23601, 23606 and 23607. Morning or afternoon slots both work. Call us and we'll tell you what's open before you hang up.
Call us or fill out the form. Describe what you hear, smell or see. Brand and rough age help. We ask a few questions so the tech arrives with likely parts on the truck.
Pick a window that works. Our tech tests the machine, checks power, water and drainage, then explains what failed in plain words. No jargon, no guessing out loud at your kitchen table.
Most jobs finish the same visit. If a part must be ordered, we tell you what and why. If the unit isn't worth fixing, we say that too, and you decide.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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